- Log Into Your Account
- This will allow you to check the status of recent orders as well as update your account information.
|
- Order Tracking
- Use the link above to track any UPS shipment. You will need the UPS Tracking Number.
|
- Freight Information
- Use the link above to find a list of products that include Free Ground Shipping. Get additional
information about your shipping options.
|
- Typos/Updates
- We try to provide the most accurate information possible on our website,
but everyone makes mistakes. We reserve the right to update our website and
cancel any order where the information displayed on our website is incorrect.
|
- Order Cancellations
- We try to process orders as quickly as possible; therefore, it may be impossible
to cancel your order. Processed orders cannot be cancelled, and you will need to
look at our return policy. You must call us to attempt to cancel your order. It
cannot be done through email.
|
- RGA Number(Returned Goods Authorization)
- An RGA must accompany all returns and exchanges
before they will be accepted in our warehouse, and it must be clearly visible on
the outside of the package. RGAs are valid for a period of 21 days. Merchandise
sent to us without an RGA or with an expired RGA will be refused. See our return
and/or exchange policies before calling or emailing for your RGA.
|
- Return Policy
- Special orders are non-returnable.
Orders may be returned within 30 days of receipt. Shipping charges are not refundable.
All returned merchandise must be in new condition, and you must have an RGA Number. Products that have been installed or
modified will not be accepted. Merchandise must be returned in its original packaging
complete with all documents and pieces. Merchandise that does not meet these criteria
will not be accepted for return. Unacceptable returns will be sent back to the customer
at the customer's expense.
Customer Error/Changed Mind - 20% restocking fee - Customer must ship the product freight
prepaid to the address we provide. Any free shipping we paid will be deducted in addition
to the restocking fee (This amount can be found on your invoice).
Our Error - This is not a reason for return - See our Exchange Policy for Our Error.
Defective Merchandise - This is not a reason for return - See our Exchange Policy for Defective Merchandise.
|
- Exchange Policy
- Orders may be exchanged within 30 days of receipt. All exchanged merchandise must be
accompanied by an RGA Number. Products that have been installed or modified will not be
accepted. Merchandise must be returned to us in its original packaging complete with all documents
and pieces. Merchandise that does not meet these criteria will not be accepted for exchange.
Customer Error/Changed Mind - This is considered
a return. You will need to place a new order for other items that you might want. See our Return Policy.
Our Error - We will pay to ship the original product
to back to our warehouse, and we'll ship the correct product at our expense.
Defective Merchandise - Each situation is a little
different, and we will work with you to correct your problem. Email for assistance at
Sales@AnythingTruck.com. Call if your situation is time-sensitive.
|
- Delivery Times
- Orders for in-stock merchandise will be shipped on the same or next business day depending on the
time that they are received. See the map below for average "in transit" times for UPS Ground shipments.
Orders for out-of-stock merchandise are typically drop shipped directly from the manufacturer to you.
This can cause a short delay in delivery, and you will be contacted through email about the delay.
You should call or email us before you place your order if you are in a hurry. We will check our
inventory, and give you an estimated delivery date.
|
- Special Shipping Options
- We can offer Next Day or Second Day Air service, but you must call us to place your order.
|
- Credit Card/Order Processing
- Every order is subjected to multiple security checks to be sure it is valid. Suspect orders
will be delayed while we verify their validity.
|
- Warranty Assistance
- Most of the products we sell have a manufacturer's warranty. Call or email us about your problem,
and we will either take care of the problem directly or put you in contact with the manufacturer.
|
