- Shipping to Alaska and Hawaii
- We are aware that shipping to Alaska and Hawaii is expensive and USPS Priority Mail may be the most economical option for you. Please contact us by email or phone prior to placing your order, so we can help to keep your shipping costs as low as possible.
- Shipping to Canada
- We do accept credit cards as payment for orders going to Canada. Your order will need to be placed over the phone or by email. Never email your credit card number! We'll contact you by phone for payment or send a form that you can fax to our sales office.
- We try to provide the most accurate information possible on our website, but everyone makes mistakes. We reserve the right to update our website and cancel any order where the information displayed on our website is incorrect.
- Order Cancellations
- We try to process orders as quickly as possible; therefore, it may be impossible to cancel your order. Processed orders cannot be cancelled, and you will need to look at our return policy. You must call us to attempt to cancel your order. It cannot be done through email.
- RGA Number(Returned Goods Authorization)
- An RGA must accompany all returns and exchanges before they will be accepted in our warehouse, and it must be clearly visible on the outside of the package. RGAs are valid for a period of 21 days. Merchandise sent to us without an RGA or with an expired RGA will be refused. See our return and/or exchange policies before calling or emailing for your RGA.
- Return Policy
- Special orders are non-returnable.
- Hoses, cables, or any other items that that have been cut to length and any other custom made items are not eligible for return.
Orders may be returned within 30 days of receipt. Shipping charges are not refundable. All returned merchandise must be in new condition, and you must have an RGA Number. Products that have been installed or modified will not be accepted. Merchandise must be returned in its original packaging complete with all documents and pieces. Merchandise that does not meet these criteria will not be accepted for return. Unacceptable returns will be sent back to the customer at the customer's expense.
Customer Error/Changed Mind - 20% restocking fee - Customer must ship the product freight prepaid to the address we provide. Any free shipping we paid will be deducted in addition to the restocking fee (This amount can be found on your invoice).
Our Error - See our Exchange Policy.
Defective Merchandise - See our Exchange Policy.
- Exchange Policy
- Special ordered items are not eligible for exchange.
- Hoses, cables, or any other items that that have been cut to length and any other custom made items are not eligible for exchange.
Orders may be exchanged within 30 days of receipt. All exchanged merchandise must be accompanied by an RGA Number. Products that have been installed or modified will not be accepted. Merchandise must be returned to us in its original packaging complete with all documents and pieces. Merchandise that does not meet these criteria will not be accepted for exchange.
Customer Error/Changed Mind - This is considered a return. You will need to place a new order for other items that you might want. See our Return Policy.
Our Error - We will pay to ship the original product to back to our warehouse, and we'll ship the correct product at our expense.
Defective Merchandise - Each situation is a little different, and we will work with you to correct your problem. Email for assistance at Sales@AnythingTruck.com. Call if your situation is time-sensitive.
- Delivery Times
- Orders for in-stock merchandise will be shipped on the same or next business
day depending on the time that they are received. See the map below for the number
of business days our shipments will take to reach you. We need your ground shipping order before
2:30PM central time in order to provide same-day shipping.
Orders for out-of-stock merchandise are typically drop shipped directly from the manufacturer to you. This can cause a short delay in delivery, and you will be contacted through email about the delay.
We show you how many of a certain item we have in stock on that item's page. If we're sold out, please call before you place your order, so we can give you an estimated delivery date.
- Special Shipping Options
- We offer FedEx Priority Overnight and FedEx 2-Day Air service for our customers who can't wait longer. Air freight will be calculated as you place an online order, and you'll be shown the freight charge before you're asked for your payment information. We need your express shipping order before 3:30PM central time in order to provide same-day shipping. We also offer US Postal Service Express and Priority Mail shipping for those that can't receive packages via UPS or FedEx.
- Credit Card/Order Processing
- Every order is subjected to multiple security checks to be sure it is valid. Suspect orders will be delayed while we verify their validity. The billing address entered on our order form must match the address on file at your credit card company or your payment will be declined.
- Warranty Assistance
- Most of the products we sell have a manufacturer's warranty. Call or email us about your problem, and we will either take care of the problem directly or put you in contact with the manufacturer.